We have compiled responses and solutions to the most common questions related to the identity validation process and ordering a transcript. We recommend you review these solutions prior to contacting the Office of the University Registrar.
I attended Temple University before 1990. Will this cause a delay?
For most students there will not be a delay in processing and sending the transcript. However, some students may experience a delay if we have to combine our current student information system records with our pre-computer archived records.
I attended a professional school at Temple University. Will this cause a delay?
While the Office of the University Registrar has most professional school records in our current student information system, some records exists in our pre-computer archive. If you are impacted by having records in our archive, you will be notified.
My electronic transcript was not delivered. How do I look up the order status?
To view your transcript order status:
- Sign-in to TUcredentials with your TUportal login and password.
- In TUcredentials, click on the View Order Status button to navigate to Parchment.
- In Parchment, click on the View Order Status link.
My print transcript was not delivered. How do I look up the order status?
To view your transcript order status:
- Sign-in to TUcredentials with your TUportal login and password.
- In TUcredentials, click on the View Order Status button to navigate to Parchment.
- In Parchment, click on the View Order Status link.
I accidently provided the wrong email address as the recipient for the electronic transcript. How do correct this?
You will have to place an order for a new transcript to be sent to the to correct recipient. Unfortunately, there is no way to correct sending an electronic transcript to the incorrect recipient. Once an order is placed for an electronic transcript, we cannot cancel it.
I need a non-credit transcript. Who should I contact?
Please email Continuing Education Systems at [click-for-email] for assistance.
I just need an unofficial transcript. How can I get one?
At this time, unofficial transcripts are only available to currently enrolled students and alumni in TUportal. Office of the University Registrar does not provide unofficial transcripts.
I have one or more holds on my account. How should I resolve them?
Please contact the appropriate office noted in TUcredentials in TUportal to resolve the hold. Office of the University Registrar will not override the hold to release a transcript.
I have supplemental documents to go along with my transcripts. How should I send those?
We suggest you coordinate sending supplemental documents with the recipient. Office of the University Registrar does not send attachments or supplemental documents with an official transcript.
I am sending my transcript overseas. What is the expected delivery time?
The expected delivery time will vary depending on the shipping method. We suggest you send transcripts overseas via FedEx.
I have my TUportal account login and password but cannot sign in. How should I resolve this?
If you have difficulty with signing into Tuportal, please contact TUhelp.
I am professional school student and need to send my transcript for licensure. What is the best way to send my transcript?
The best way to send your transcript is to use the In-Network feature. If the agency is not listed in the In-Network list, contact the agency for electronic transcript recipient email address.
I placed an order for an electronic transcript but can no longer access it. What should I do?
Once the download link expires, you will have to place an order for a new transcript.
I see that my order was cancelled. What should I do now?
If we find an issue with your transcript order, we may cancel it and place a new order. You will not be charged for the canceled order.
My transcript order status shows as “on hold”. What does this mean?
Transcript orders with on-hold status means that the Office of the University Registrar has to take some action to complete the order. Some students may experience delays if the academic record does not exist in our current student information system.
Who should I contact for something not addressed here?
Sign into TUcredentials, and select Request Assistance.
I placed an order but now want to cancel it. How do I cancel my order?
Once the order is placed, the process begins to generate and send your transcript to the recipient. To see if your order can be canceled, please contact Parchment support directly.