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We have compiled responses and solutions to the most common questions related to the identity validation process and ordering a transcript. We recommend you review these solutions prior to contacting the Office of the University Registrar.
For most students there will not be a delay in processing and sending the transcript. However, some students may experience a delay if we have to combine our current student information system records with our pre-computer archived records.
While the Office of the University Registrar has most professional school records in our current student information system, some records exists in our pre-computer archive. If you are impacted by having records in our archive, you will be notified.
To view your transcript order status:
You will have to place an order for a new transcript to be sent to the to correct recipient. Unfortunately, there is no way to correct sending an electronic transcript to the incorrect recipient. Once an order is placed for an electronic transcript, we cannot cancel it.
Please email Continuing Education Systems at firstname.lastname@example.org for assistance.
At this time, unofficial transcripts are only available to currently enrolled students and alumni in TUportal. Office of the University Registrar does not provide unofficial transcripts.
Please contact the appropriate office noted in TUcredentials in TUportal to resolve the hold. Office of the University Registrar will not override the hold to release a transcript.
We suggest you coordinate sending supplemental documents with the recipient. Office of the University Registrar does not send attachments or supplemental documents with an official transcript.
The expected delivery time will vary depending on the shipping method. We suggest you send transcripts overseas via FedEx.
If you have difficulty with signing into Tuportal, please contact TUhelp.
The best way to send your transcript is to use the In-Network feature. If the agency is not listed in the In-Network list, contact the agency for electronic transcript recipient email address.
Once the download link expires, you will have to place an order for a new transcript.
If we find an issue with your transcript order, we may cancel it and place a new order. You will not be charged for the canceled order.
Transcript orders with on-hold status means that the Office of the University Registrar has to take some action to complete the order. Some students may experience delays if the academic record does not exist in our current student information system.
Sign into TUcredentials, and select Request Assistance.
Once the order is placed, the process begins to generate and send your transcript to the recipient. To see if your order can be canceled, please contact Parchment support directly.