Managing the Process
Office of the University Registrar continuously looks for opportunities to innovate registration services, student record services, and services for faculty & advisors. Our collaborative work is organized around our mission and grouped into two major operational initiatives:
- Project Stella - The impetus for Project Stella was a desire to systemize decision-making through the use of data, and to design and deliver customized information and decisions to the customers.
- Project Atlas - The goal for Project Atlas was to innovate new solutions as interconnected systems align to institutional goals to support Temple’s vibrant academic community.
For each of the services we offer, we leverage technology to maximize the efficiency and the effectiveness of the delivery of that service. Our notable accomplishments include:
- 40+ task specific bots that monitor, track, report, and support administrative functions.
- Manage 17+ portal features that supports service improvements.
- 50+ experimental projects in machine learning, chatbot, Portal Apps, and other data projects.
- Over 90% of official transcripts orders are processed touch-free.
- Automated majority of our administrative transactions.
- Transitioned to a digital-first diploma issuance model.
- Improved diploma issuance.
- Improved veteran education certification.
- Contributed to efficiency within the advising units.
Technology plays a very critical role in our operation. We select tools or services that add value to our day-to-day work and supports student success. Our digital ecosystem consists of these technologies or platfom: